AI & Machine Learning | Icetea Software

AI Development Offerings

Generative AI Maximize IOS mobile app development to deliver truly useful and captivating products to your iOS audience, distinguishing yourself in the competitive market.

AI Assisstants (Chatbot) We offer expert cross-platform mobile application development services to ensure optimal performance and compatibility across IOS, Android, and other platforms, catering specifically to businesses.

Predictive Modeling We specialize in designing and developing Android apps that will be loved by your clients, customers, and staff, ensuring they choose to keep them.

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How We Develop AI

Step 1 Problem Definition And Planning

We begin by thoroughly understanding your business objectives and challenges. Our team works closely with you to define clear project goals, scope, and success criteria.

Step 2 Data Collection And Preparation

Our designers create wireframes to test app functionality and ensure an intuitive structure with easy-to-use features. They carefully plan layouts to accommodate finger-operated interfaces and make crucial elements visible and finger-friendly.

Step 3 Feature Engineering

Leveraging advanced techniques, we extract meaningful features from the data to enhance predictive performance. Our feature engineering process focuses on uncovering hidden patterns and insights that drive actionable decisions.

Step 4 Model Selection And Training

Based on the problem definition and data analysis, we select the most suitable machine learning or deep learning models for your project. Our team trains and fine-tunes the models using state-of-the-art algorithms and methodologies to achieve optimal performance.

Step 5 Evaluation And Validation

We rigorously evaluate the trained models using appropriate metrics and validation techniques. Our goal is to ensure that the models generalize well to unseen data and meet the desired performance criteria.

Step 6 Deployment, Maintenace And Optimization

Upon successful validation, we deploy the AI solution into your production environment. Our team provides ongoing support and maintenance to monitor model performance, troubleshoot issues, and implement optimizations to enhance efficiency and accuracy over time.

Our Product

EMAS - Empower Mining Audio Spech Analyzing Call Data Using AI Engines To Extract Information

Phone Agent Scoring

Automatically score phone agents based on predefined scripts
Manual scoring
Call search by keyword
Management of scoring history, permissions

Customer Experience Management

Monitor the quality of telephone operators
Screen customer complaints to improve product and service quality.
Warn and record feedback reports on the system when employees behave inappropriately with customers

Statistics, Trend Evaluation

The system supports statistical information that can be extracted from voice content such as satisfaction level, keyword statistics, …
Dashboard helps capture customer needs efficiently.

Call Quality Assessment

System converts advisor content from Voice to Text
Classifies exchanged content (labels according to predefined keywords for each period)
Evaluates whether the exchanged content meets call standards

Partners And Clients