24/7 Salesforce
Development
Our expertise deliver 24/7 Salesforce development, integration, and support. With customized solutions and round-the-clock availability, we help businesses maximize Salesforce for efficiency and growth.
Tailored Web Apps Across Industry
Services Provided
Salesforce 24/7 OSDC delivers a dedicated team for ongoing development, support, integrations, and maintenance—ensuring uninterrupted Salesforce performance.
Insights from Global Experts
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Why Choose Icetea Software
Industry-Focused Salesforce Customization
We design and customize Salesforce solutions aligned with your business goals and industry best practices, ensuring efficiency, scalability, and long-term growth.Seamless Integration with AI, RPA, and Enterprise Systems
We integrate Salesforce with AI, automation tools, ERP, and logistics systems, helping businesses digitize and optimize operations across the entire organization.Deep Business Understanding, Culturally Aligned Solutions
With teams operating globally, Icetea Software ensures smooth collaboration and a strong understanding of each client’s business culture and processes. We design workflows, dashboards, and access controls tailored to how your teams work.24/7 Global Operation and Support
Our dedicated teams across regions provide continuous monitoring, maintenance, and improvement consulting, ensuring stable, around-the-clock support wherever your business operates.Our Process
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Assessment
Analyze customer support processes, requirements, and infrastructure.
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Solution Design
Select Salesforce modules, set user roles, design workflows, and define KPIs.
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Build & Configure
Set up case management, routing, integrations, chatbots, and dashboards.
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Testing & Training
Run scenario-based testing, train user groups, and simulate real-life operations.
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Go Live & 24/7 Support
Migrate to live systems with monitoring, fault response, and daily reporting.
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Continuous Improvement
Enhance processes, upgrade AI/chatbots, and integrate new channels.
Case Studies & Success Stories
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Case StudyTransforming Digital Learning: The eLearning SystemOverview – Transforming Digital Learning Icetea Software collaborated with a forward-thinking client in the education sector to design and deliver a comprehensive digital learning platform that seamlessly supports both online and offline learning. The system consolidates academic management, communication tools, reporting features, and mobile access into a single, user-friendly environment. Challenges Fragmented Learning Tools ... -
Case StudyTransforming CRM & Billing Systems for Next-Gen TelecomOverview Our client, a leading CRM and Billing solution provider for major telecom companies such as AT&T and T-Mobile, faced increasing pressure to modernize their legacy systems. The goal was to migrate to a new platform that could retain all existing functionalities while delivering improved scalability, performance, and stability to support a rapidly growing user... -
Case StudyEmpowering the Future of HospitalityOverview The hospitality industry is undergoing a dramatic digital transformation. From hotel chains to boutique properties and restaurant franchises, brands are increasingly expected to deliver seamless, personalized, and data-informed experiences across every digital touchpoint. Icetea Software has emerged as a strategic technology partner in this space—bridging the gap between traditional service models and digitally empowered... -
Web AppIcetea Software’s Testing Services: Driving Quality, Speed, and Innovation Across IndustriesOverview In the fast-paced world of software development, ensuring the stability and quality of digital products is more critical than ever. Businesses are under intense pressure to release software rapidly, across a wide array of platforms and devices, while still meeting the highest standards for performance, functionality, and security. However, many organizations face recurring obstacles... -
Case StudyOptimizing Internal Customer Support with On-Premises Microservices ArchitectureOverview Our client required a centralized Internal Customer Support/Helpdesk System to streamline internal support operations. The platform needed to offer a complete range of functionalities, including ticket management, live chat, knowledge base access, performance reporting, and workflow automation. Given the organization’s data governance policies, cloud deployment was not an option—making an on-premises infrastructure the ideal... -
Case StudyOptimizing Banking Operations with RPA: Solution Package on Efficiency and AutomationOverview Icetea Software’s RPA solution automates repetitive banking tasks, enhances operational efficiency, and ensures compliance without disrupting existing IT systems. Designed for seamless integration, it accelerates processes, reduces costs, and optimizes workforce productivity, helping banks improve accuracy, speed, and scalability in their daily operations. Challenges Banks and financial institutions face several challenges when it comes...
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Headquart15th & 17th floor, HUD Tower, 37 Le Van Luong Str., Thanh Xuan Dist., Hanoi, Vietnam
South Korea – Branch Office
No.918, 35, MagokJungang 2-ro, Gangseo-gu,
Seoul, South Korea
Seoul, South Korea
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